How Do I Create a New Training Course

Creating a training course within the Phishing Tackle platform is very simple. The wizard is designed almost identically to the Phishing Campaign wizard so as to be as familiar as possible.

This course will just focus on our Security Induction video (available both with and without advice on password managers, depending on whether your organisation uses them). The theory remains the same for videos, quizzes/surveys and policies, so feel free to mix and match content.

1. Click "Courses" under "TRAINING" on the main menu
2. Click "CREATE NEW TRAINING COURSE"
   
   
3. Give the course a relevant description. This is only visible to admin users.
   • You can also specify an End User Title and Description:
     • If the end-user title is left blank the Admin User description (3) will be used.
     • If the end-user description is left blank, either:
       • The content description will be used (if only a single piece of content is used).
       • A list of content titles will be used (if multiple pieces of content are used).
   • You can also choose a thumbnail to represent the training course (this is only visible the delegates in the training dashboard).
     
     
     
4. Choose who you'd like to to include or exclude from the training. As you can see in this example, we have it sending to All recipients EXCEPT the Finance team. We also have it set to Automatically enrol new Recipients - This means any new users that are added to the platform after the course begins will be added to the delegates list and enrolled on the course.
   
   
5. Select your start date and time zone. Welcome notifications (if selected during the final step of the wizard) will send out at whatever time you specify here.
6. As this course will run indefinitely for any new users, we will specify There is no end date to this training. Of course, depending on how you wish to conduct your training course you might prefer to set an end date.
   
   
7. You can add or remove tags from delegates as they complete their training courses. This can be very useful if you want to chain courses together. But in this case you can see we've just given the user a "Completed basic Training" tag.
   
   
8. Click the content you wish to use, and it will move into "Selected Content" (Content can be filtered by clicking any of the tags above).
   NOTE: We recommend a "little and often" approach, so although you can add as much content as you like, try not to overload your users with too many videos at once!
   
   
9. Hit CREATE NEW NOTIFICATION and select Welcome.
   The welcome notification is very important, it is the notification that will be sent to all delegates as they are enrolled on the training course. Without it, how will they know to log in and complete their training?
   
   
10. Select User (this means the welcome email will go to the recipients, and not their managers).
11. Choose a training notification template. You can choose one of Phishing Tackle's pre-made templates or you may have created your own, in any case, choose one suitable for this course.
12. You can delay the sending of the notification initially if you wish, but for now we will leave this blank (same as adding "0" into the field) so that our welcome notification goes out at the start time of the course.
    
    
13. Add as many additional notifications as you may need. We recommend:
    
    • A welcome user notification. 
    • At least one user reminder (this can be repeated, just be aware if you have no end date it will repeat indefinitely until the user completes their training). 
      • PLEASE NOTE: Reminder before due date requires you to specify an end date during the scheduling step of the training wizard, they will not function with relative training duration courses. If you wish to use a relative training duration, ensure to use Reminder after Enrolment as your notification type.
      • We also recommend adding a Manager notification here if training uptake is low and you have manager details in each recipient profile. 
    • One completion notification.

Hit SAVE and your training course is ready to go!

Make sure to experiment with different training course and notification styles until you find your users are fully engaged.

Should you require any further assistance with this article, or any aspect of our platform, please contact support.