You'll need to allowlist our IP addresses within your Mail Assure account before our emails can pass unhindered to your users' mailbox.
Follow the simple guide below to ensure our emails are allowed through Mail Assure.
NOTE: This article is derived from Solarwinds' official documentation IP Whitelisting (found here). As the nature of each installation will differ greatly, we encourage you to liaise directly with your support contact at Solarwinds should you encounter any issues with this guide.
You can add rules that apply to a specific domain in the Domain Rules tab or, if accessing from the Admin Level, to all domains linked to the logged in Admin in the Admin Rules tab.
- In the Admin Level or Domain Level Control Panel, select Incoming - Protection Settings > Whitelist filtering rules.
The Domain Rules tab is displayed in the Incoming Whitelist filtering rules page.
- If you want to apply a rule to a domain, remain on this tab. If you are accessing from the Admin Level and want to apply a rule to a specific Admin, open the Admin Rules tab.
- If you want to apply a rule to a domain, remain on this tab. If you are accessing from the Admin Level and want to apply a rule to a specific Admin, open the Admin Rules tab.
- Hit Add rule:
The dialog that is displayed here depends on whether you have enabled or disabled the 'Use advanced custom filtering rules' option in the User profile page.
- This guide covers adding a new simple whitelist filtering rule, and should display a dialogue box as below:
- NOTE: If use advance custom filtering rules is active within the User profile, you will see the following dialogue box:
- This will require writing a regular expression (regex) to whitelist our mail servers and will require experience writing regular expressions. We do not offer instructions or support for writing regular expressions, and encourage the use of simple whitelist filtering rules instead.
- NOTE: If use advance custom filtering rules is active within the User profile, you will see the following dialogue box:
- This guide covers adding a new simple whitelist filtering rule, and should display a dialogue box as below:
- Enter a Rule name, e.g. "Phishing Tackle IP 1"
- From the Match dropdown menu, choose Sender IP > is > [Phishing Tackle IP Address]
- Our full list of IP addresses can be found here.
- A new simple whitelist filtering rule will need to be created for each of our IP addresses.
- Hit Save.
As mentioned at the beginning of this article, Solarwinds Mail Secure installations/configurations can differ greatly. If your setup does not match those described above, and require further assistance with adding the URL Category exceptions, please contact your Solarwinds representative.