By default, images will specify their size using the 'Style: Width/Height" attributes. This works most of the time, but occasionally mail clients do not read the style attribute correctly. If your image is displayed incorrectly within your mail client, we recommend manually specifying the width and height of the image.
This will prevent the image size being changed by the mail client and fix the issue of incorrect formatting.
- To do this you will need to edit the source code of the template, by clicking the "Source" button.
- Next find the image within the source code and specify the width and height. For the example SharePoint image above, we have manually set the width to 200 and the height to 300.
<img src="[Image URL]" style="width: 200; Height: 300px;" width="200" height="300"/>
- You'll note, the Style is specified first, then we've manually specified the size at the end of the code.
If more information is required about how to edit HTML source code and how to specify the width and height of an image, please view the external knowledge base article below.
If you require any further assistance, please contact our support team by clicking here.