Quiz attempt limits (Admin guide)

Use quiz attempt limits to control how many times a delegate may submit a quiz before it is marked as failed. You can optionally allow administrators to reset attempts from the quiz answers report.

Where to configure: Training → Knowledge → Quiz Master

Where to review and reset attempts: Training → Courses → Status → View Quiz Answers

Before you begin

• Attempt limits can only be set on organisation-owned quiz templates (not system/global templates).
• If you use a system quiz in a course, clone it to your organisation first, then set the limit on the clone.
• Leave the attempt limit blank or set it to 0 for unlimited attempts (existing behaviour).

Part 1: Set an attempt limit on a quiz

Step 1 - Open the Quizzes list

1. Sign in as an administrator.
2. Go to Training → Knowledge → Quiz Master

Step 2 - Locate your quiz

1. Find the quiz template you want to configure.
2. Check the Attempt Limit and Reset Allowed columns for the current settings.

Step 3 - Open Set Attempt Limit

1. In the row for your quiz, open the actions menu (dropdown on the left of the row).
2. Select Set Attempt Limit.

Note: This option appears only for organisation-owned quizzes. If you do not see it, clone the quiz to your organisation first.

Step 4 - Configure the limit and reset option

1. In the Set Quiz Attempt Limit modal, enter the Maximum number of attempts (for example, 2).
2. To allow unlimited attempts, leave the field blank or enter 0.
3. Optional: tick Allow admins to reset a delegate's attempts if administrators should be able to grant another set of attempts after a delegate has failed out.
4. Click Save.

Step 5 - Confirm the settings saved

1. After saving, the Quizzes list refreshes.
2. Confirm the Attempt Limit column shows your limit (or Unlimited).
3. Confirm Reset Allowed shows a tick (when a limit is set and reset is enabled) or a cross (when reset is disabled).

Part 2: Review delegate attempts (Quiz Answers)

After delegates have taken the quiz in a training course, use the Quiz Answers page to see how many attempts each person has used.

Step 1 - Open the course and quiz answers

1. Go to Training → Courses.
2. Open the relevant course Status page.
3. For the quiz content item, open Quiz Answers (or follow your usual link to the quiz answers report).

Step 2 - Check quiz settings in the page header

1. At the top of the Quiz Answers page, review:
   • Attempt limit - the maximum attempts configured for this quiz
   • Admin reset allowed - whether the reset option is enabled (Yes / No)

Step 3 - Review each delegate's attempt status

1. Scroll through the answers table.
2. Each delegate is grouped under their email address.
3. Next to the email you will see:
   • A status badge (for example: In progress, Passed, or Failed – no attempts left)
   • Attempts used (for example: 2 of 3 attempts used)

Part 3: Reset a delegate's attempts (optional)

Use this only when Admin reset allowed is Yes and the delegate has used all attempts without passing.

Step 1 - Find an eligible delegate

1. On the Quiz Answers page, locate a delegate whose status is Failed – no attempts left.
2. Confirm their attempts show they have used the full limit (for example, 2 of 2 attempts used).

Step 2 - Reset attempts

1. Click the Reset attempts button next to that delegate's email.
2. Confirm the prompt when asked.
3. Wait for the success message; the table will refresh.

Step 3 - Verify the delegate can retake the quiz

1. Ask the delegate to open their training course again, or verify yourself using a test delegate account.
2. The delegate should be able to open and submit the quiz again from a clean attempt count.
3. On Quiz Answers, their status should update after they use their new attempts.

Quick reference

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