Quiz attempt limits (End user guide)

Some training quizzes have a maximum number of submission attempts. This guide explains what you will see on your training course page and in the quiz window.

Where you take training: My Training - Course list (your assigned training course)

Before you begin

• Not every quiz has an attempt limit. If there is no limit, you can submit the quiz as many times as needed until you pass.
• An attempt is counted when you complete and submit the full quiz (not while you are still answering questions).
• Once you pass the quiz, you cannot take it again for that course.

Part 1: Find your quiz on the course page

Step 1 - Open your training course

1. Sign in to your account.
2. Go to your Training or My Courses area (as shown in your organisation's menu).
3. Open the training course that contains the quiz.

Step 2 - Locate the quiz on the timeline

1. On the course page, find the quiz item in the content timeline.
2. If your organisation has set an attempt limit, you may see a line such as:
   • 2 of 3 attempts remaining, or
   • No attempts remaining (2 of 2 used) if you have already failed out, or
   • Passed (used 1 of 3 attempts) if you have already passed.

Step 3 - Open the quiz

1. Click the quiz icon or poster on the timeline to open the quiz window.

Part 2: Take the quiz while attempts remain

Step 1 - Read the attempt banner (if shown)

1. When the quiz opens, you may see a message at the top of the quiz, for example: 
   Attempt 2 of 3 - 1 attempt remaining. You must reach the pass mark before your attempts run out.
2. This tells you how many submissions you have left.

Step 2 - Answer and submit the quiz

1. Answer all required questions.
2. Complete the quiz using the normal Complete / submit control in the quiz.
3. Your attempt is counted when you submit the full quiz.

Step 3 - Check your result

1. If you reach the pass mark, the quiz is marked complete on your course timeline (green / completed style).
2. If you do not pass, you may be able to open the quiz again until you have no attempts left.
3. The attempt line on the course page updates to show how many attempts you have used or have remaining.

Part 3: When you have no attempts remaining

If you use all allowed attempts without passing, the quiz is locked.

Step 1 - See the lockout message on the course page

1. On the course timeline, the quiz attempt line may show No attempts remaining in red.

Step 2 - Open the quiz (locked state)

1. If you try to open the quiz again, the quiz window opens but the survey is not shown.
2. Instead, you will see a red message explaining that you have used all attempts and did not reach the pass mark.

Step 3 - Contact your administrator (if shown)

1. Some organisations allow administrators to reset your attempts.
2. If reset is enabled for your quiz, the lockout message may include: 
   Please contact your administrator if you need another attempt.
3. If that sentence does not appear, your organisation may not offer attempt resets — contact your usual internal IT or training contact for guidance.

Part 4: View your answers (if enabled)

Depending on your organisation's settings, you may be able to view your submitted answers after completing or attempting the quiz.

1. On the course page, look for View quiz answers under the quiz item.
2. Click to expand and review your responses.

Quick reference

Please let us know if you require any further assistance, you can contact our support team by clicking here. Or by sending an email to support@phishingtackle.com