Within the platform there are two distinct account management concepts, a Recipient and a User, and it's important the difference is understood.
What is a 'User'?
When you first set up an account on Phishing Tackle, you create a User account. This initial account is given full administrator privileges. If you register additional accounts under the same domain name, those new accounts will be Users but without administrative rights.
This setup allows you to add 'Users' to the platform without granting them administrative access. If an email address is missing from your user list, it means that the person has not created an account or logged in using that email address.
For detailed instructions on creating and managing User accounts, please refer to our knowledge base article on User Management.
How to view the 'Users' list
- Under 'SETUP' in the left-hand column click "Organisation".
- Click 'Users'.
- You will then be able to view, create, edit, and delete Users in your account.
What is a 'Recipient'?
Recipients are the individuals listed in your Address Book who are targeted for simulated phishing campaigns and training courses. To send a phishing campaign or enrol someone in a training course, they must be added to your Address Book.
you can read our knowledge base article on how to add recipients to Phishing Tackle for more information.
How to view the 'Recipients' list
- Under 'RECIPIENTS' in the left-hand column click "Address Book".
- Click "Recipients".
- You will then be able to view, create, edit, and delete recipients in your account.
Please let us know if you require any further assistance, you can contact our support team by clicking here. Or by sending an email to support@phishingtackle.com