An Example of Your First Security Awareness Training Course

The initial security awareness training course is an essential step in raising organization-wide awareness of cybersecurity and, in turn, strengthening your human firewall.

Phishing Tackle strongly recommends that you enrol all your staff in a comprehensive training course which discusses common cybersecurity issues, and they can then immediately apply this knowledge to their day-to-day job.

To understand what your users will see upon first logging in, please see this article which will explain the The End-User Training Dashboard.

An example of your first training course

To create a new training course click Courses in the left-hand column and then click 'CREATE NEW TRAINING COURSE'.

1. Description: Initial Security Awareness Training - Within this step, you are also able to add a title for the training course which is seen by your training delegates. As well as this, you are also able to add a description which can contain an image to your end-users to tell them exactly what the training course they have been assigned is about. 
   
   
   
   
2. Enrol all Recipients into this course
   NOTE: If you select "Enrol all.." you cannot also select tagged recipients to INCLUDE (because it includes everyone already!). 
   
   
3. Automatically enrol new Recipients
   • This ensures that, while the course is active, any new recipients added to the Phishing Tackle Address Book will be enrolled automatically.
     
     
4. Start Date and Time Zone: Set as appropriate
   
   
5. Select a training course duration
   

   • We recommend that there is no end date set for the initial training course. This will allow new users who join the organisation to be assigned the training course at any time.

6. Add these Tags to Recipients upon course completion
   • It is useful to assign a custom tag, e.g. Initial Training Completed to recipients once they finish as it allows easy categorisation in the future.
   • While we recommend you use it, this feature is optional.
     
7. Remove these Tags from Recipients upon course completion
   • If you have any Tags such as No Training or similar, make sure to use this feature.
     
     

8. You can add any content to your initial security awareness training by clicking the content you wish to use, and it will move into "Selected Content".

   For your first security awareness training course, we recommend one of the following videos:

   • Security Induction
   • Security Induction when Using Password Managers
     

     These videos cover several areas of basic information security and look at multiple measures we can take to increase our cybersecurity awareness. Users do not have to complete this training in one sitting; Phishing Tackle saves their progress through videos so they can come back to them when it suits them.

     
     
     
9. We recommend adding a Welcome notification, a reminder notification, and a completion notification.
   Creating and Editing Training Notifications
   Training Campaign Notification Template Examples
   
   
   
   • Add a welcome notification
     • Use a template that explains why they have been enrolled, how long they have to complete the course and the importance of doing so.
   • Add a reminder notification
     • This can be relative to the start date, the completion date, or both!
     • Gently remind the recipient to complete the course, use subsequent reminders to be less gentle.
   • Add a completed notification
     • This is sent out to delegates as they complete their training
       
       
10. You have the option to configure automated reports. For more information on this, click here. 
    
    
    
11. Hit 'SAVE'.

Should you have any questions on this or any other aspect of the platform, please contact our support team.